Terms and conditions of use

Article 1 – Opposability

All sales are concluded subject to the following clauses and general conditions except when other arrangements have been agreed upon.


Article 2 – Description

The catalogue presented on our web site is not contractual. Cuisine Innovation reserves the possibility of modifying the range of equipment 
and products offered, their technical characteristics and their prices.


Article 3 – Prices – Payment

Equipment and Products:
Our prices are excluding tax. The postage costs are to be added.
Our products are provided at the current price at the time of the order. The payment is required at the order. 
Three forms of payment are accepted:

  • secure online card payment,
  • postal or bank cheque,
  • postal or bank transfer.

Advice and training courses: 
We always send an estimate for any enquiry. Payment must be made at the time when you order.
Three forms of payment are accepted:

  • secure online card payment, 
  • postal or bank cheque, 
  • postal or bank transfer.

The estimate must necessarily be accepted and returned to the salesperson to confirm the order, which is only finalised after the corresponding 
payment has been made. 
All payments are to be made out to the firm headquarters, that is to say in Dijon (21000), France.


Article 4 – Orders

We accept orders made on our Web site, by telephone or by post; those made by telephone or by post will only be finalised when we have received 
the corresponding payment.
We recommend that you use the names and references shown on our Web site. Should a problem arise because an error has been made in filling out 
the order, we decline all responsibility and the cost of returning the item is to be met by the buyer.


Article 5 – Delivery

Cuisine Innovation does its best to ensure deliveries in metropolitan France and world wide within the 4 working days (for metropolitan France) following the receipt of the payment, at the address given by the costumer in his order.
This shipment time does not apply for immersion heaters and vacuum machines distributed by Cuisine Innovation. In its case, the shipment time is 15 days following the receipt of the payment.
The shipments are made according to the stock available.
Agreed shipment times can be extended in the case of strike actions, fire, flooding, transport difficulties, manufacturing incidents, lack of primary material
due to problems with our suppliers, or any other cause considered as a case of absolute necessity.Delivery is made directly to the client and must be signed for, either by the services of La Poste (Colissimo Access) at the customer’s home, 
either by a carrier on its working place.
The loss, theft or damage to the items is covered by insurance. If they are lost, the client will be reimbursed after the investigation made by La Poste 
or the carrier has been completed.Customers should refuse damaged parcels, which will be replaced by the seller as soon as the returned parcels has been received.


Article 6 – Garantee

All the products provided by Cuisine Innovation are under the legal guarantee for latent defects such as foreseen the articles 1641 to 1649 
of the Civil Code and from the legal guarantee of conformity foreseen by the articles L. 211-4, L. 211-5 and L. 211-12 of the consumer code. 
Cuisine Innovation guarantees products during 1 year if products have been stored in good conditions or used according to the specifications 
given on our internet site and on the information provided by the manufacturer.


Article 7 – Complaints – Return of goods complaints

Any complaint concerning non-conformity of items must be made in writing and sent to the seller within 3 working days after arrival at destination. 
Formal complaints should mention the references indicated on the invoice.
No returned item will be accepted without prior written agreement by the seller. In this case the goods must be returned in the original packing 
and shipping costs will be paid by the client. If an item is returned to us without our agreement, we reserve the right to send it back postage due.
If the item does not correspond to what has been ordered, we can only offer replacement of the item or give you a credit corresponding at 
the most to its market value. We reserve the right to choose the most suitable method in this case.


Article 8 – Responsability

Cuisine Innovation cannot be held responsible for the non-respect of the contract in case of absolute necessity: fire, flooding, 
the breakdown of machinery, strikes, especially postal strikes, war, unforeseeable interruption of supplies etc...


Article 9 – Title of retention clause

The title to the goods shall remain vested in the Seller and shall not pass to the Buyer until the purchase price for the goods has been paid 
in full and received by the Seller. As soon as the Buyer has taken possession of the goods, he/she is responsible for the damage that these 
goods could undergo or incur, the integrality of the risks having been transferred to him/her.